Last updated: October 2026
Chapter Gifts respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us or purchase our products.
1. Information We Collect
Depending on how you interact with us, we may collect information such as:
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Your name
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Email address
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Phone number
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Billing and delivery address
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Recipient name and delivery details
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Order and purchase information
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Information you provide when contacting us
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Corporate gifting or custom order information
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Website usage and technical information
We only seek to collect information that is reasonably necessary for providing our products and services, processing orders and operating our business.
2. How We Use Your Information
We may use your personal information to:
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Process and fulfil your orders
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Arrange delivery of your purchases
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Communicate with you about your orders
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Respond to enquiries and customer support requests
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Process payments
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Provide corporate and customised gifting services
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Improve our website, products and services
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Send marketing communications where you have consented or where otherwise permitted by law
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Prevent fraud, misuse or security issues
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Meet our legal and regulatory obligations
3. Payment Information
Payments may be processed through third-party payment providers.
Chapter Gifts does not generally store complete payment card details on its own systems. Payment information is handled by the relevant payment provider in accordance with its own privacy policy and security practices.
4. Cookies and Website Technologies
Our website may use cookies and similar technologies to help operate the website, remember preferences, understand website usage and improve your experience.
Third-party services used on our website may also use cookies or similar technologies in accordance with their own policies.
You can adjust your browser settings to manage or disable cookies, although some website features may not function correctly as a result.
5. Sharing Your Information
We may share personal information with trusted third parties where reasonably necessary to operate our business. These may include:
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Payment providers
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Delivery and courier providers
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Website and hosting providers
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IT and technology providers
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Marketing or analytics providers
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Professional advisers
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Government authorities or regulators where required by law
We do not sell your personal information to third parties.
6. Marketing Communications
If you choose to subscribe to our marketing communications, we may send you information about products, promotions, gifting ideas and updates from Chapter Gifts.
You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the relevant communication or by contacting us.
7. Storage and Security
We take reasonable steps to protect personal information against loss, misuse, unauthorised access, modification or disclosure.
However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security of information transmitted through the internet.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including meeting legal, accounting and business requirements.
8. Accessing and Correcting Your Information
You may request access to personal information we hold about you and ask us to correct information that is inaccurate, incomplete or out of date.
To make a privacy-related request, please contact us using the contact details provided on our website.
9. Children’s Privacy
Our website is not intended to knowingly collect personal information directly from children without appropriate consent.
10. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content or security of those websites.
We recommend reviewing the privacy policy of any third-party website you visit.
11. Australian Privacy Law
Chapter Gifts aims to handle personal information in accordance with applicable Australian privacy laws and regulations, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where applicable.
12. Privacy Complaints
If you believe your privacy has been handled incorrectly, please contact us first so that we can investigate and attempt to resolve your concern.
If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC).
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.
The latest version will always be published on this page with the updated date.
14. Contact Us
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or have a privacy concern, please contact us:
Email: [email protected]
Sayuri: +61 483 043 562
Sachi: +61 451 174 202
We will endeavour to respond to privacy enquiries and complaints within a reasonable timeframe.
Chapter Gifts
Australia